We hope you will be delighted with your Bester Caviar products. However, if for some reason your goods arrived damaged you can mail it back on ice within 24 hours to 801 S Miami Ave, unit 3004, Miami, FL, 33130.

You must submit proof of  damaged goods and contact customer support immediately +18135109892. Failure to do so will prevent us from processing any refunds or exchanges. Products should be returned with the original packaging. Customers who have paid by credit card will have their accounts credited. Refunds will not be made to a third party. As soon as we receive your returned goods we will process your request. We will contact you to offer either an alternative or a refund.